Spink Electrical Limited Privacy Notice

Last updated November 2020

 

1.     Who are we?

We are Spink Electrical Limited (“we“, “us” or “our“) and our registered office address is Grosvenor House, 3 Chapel Street, Congleton, Cheshire CW12 4AB

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We are the owner of this website (the “Website”). We are committed to privacy and to transparency in our information practices. 

 

2.     Scope of this Privacy Notice

This Privacy Notice describes, generally, how we handle and process your personal information when you visit and interact with the Website. Spink Electrical Limited is a data controller or business under applicable data protection laws. Please refer to the Contact Us section to find out how to exercise any of your rights. 

 

In this Privacy Notice, our use of the term “personal information” includes other similar terms under applicable privacy laws—such as “personal data” and “personally identifiable information.”  In general, personal information includes any information that identifies, relates to, describes, or is reasonably capable of being associated, linked or linkable with a particular individual.  

 

3.     Cookies and other technologies

We use cookies and other technologies on this Website. You can find out more about the cookies we use and why by viewing our Cookie Policy. Our Cookie Policy should be read together with this Privacy Notice.

 

4.     Changes to our Privacy Notice

We may change this Privacy Notice from time to time. Please take a look at the "Last updated" legend at the top of this page to see when this Privacy Notice was last revised. If we make significant changes to this Privacy Notice, we will notify you of changes when you next visit.  We encourage you to review this Privacy Notice whenever you return to our Website.

 

5.     What information do we collect about you?

We collect, use, store and process your personal information about you, as categorised below:

 

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

• Contact Data includes billing address, delivery address, email address and telephone numbers.

·       Financial Data includes bank account and payment card details.

·       Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us or our franchisees.

·       Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the website.

·       Usage Data includes information about how you use the website, products and services.

·       Marketing and Communications Data includes your preferences in receiving marketing from us, and your communication preferences.

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We also collect, use and share aggregated data such as statistical or demographic data, which cannot be used to identify you. For example, we may look at total statistics of the numbers of people visiting portions of our website or the number of inquiries we receive from different geographical regions.

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1. Legal bases for processing your personal information

 

We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following:

 

             i.         for our legitimate business interests, for example to ensure that your query or message is responded to when you use our Contact Us form and to analyse the interest in our Website for the purposes of improving, enhancing and modifying it. We ensure that these legitimate interests do not unfairly impact your privacy or your other rights; and 

           ii.         to comply with our legal and regulatory obligations, such as keeping our accounting information.

7.     How we use your personal information

We use your personal information to:

 

             ·         Respond to your query, comment, message; and

             ·         comply with legal obligations that apply to us.

 

8.     How we share your personal information

We may share your personal information with our third-party service providers who we engage to provide services to you. We may also share your personal information with the company that maintain and host our Website. 

We will also provide your personal information to other third parties where we are required or authorised by law to do so, such as our accountants for the purpose of monitoring our accounts.

 

9.     Security and retention

We maintain appropriate technical and organisational security measures to protect the security of your data against loss, misuse, unauthorised access, disclosure or alteration. These measures are aimed at ensuring the ongoing integrity and confidentiality of personal information. We evaluate these measures on a regular basis to ensure the security of the processing.

We will retain your personal information for a period that enables us to administer our legal obligations, defend or commence future legal claims and comply with mandatory record retention requirements. Where we have a reason to retain your personal information for longer, for example to resolve an outstanding claim, investigation or compliant, we will retain your personal information until the matter has been resolved or concluded.

 

10.  Overseas transfers of personal information

We do not transfer your personal data overseas.

 

11.  Your rights

Access, amendment and deletion.

 

You may request to review, make amendments, have deleted or otherwise exercise your rights, under applicable privacy laws, over your personal information that we hold, subject to certain limitations under applicable law. You may submit a request to us related to your personal information:

 

• By submitting a request to us at via the Contact Us form;

• By emailing us at contact@spinkelectrical.co.uk

• By writing to us at Grosvenor House, 3 Chapel Street, Congleton, Cheshire CW12 4AB

 

We take steps in accordance with applicable legislation to keep your personal information accurate, complete and up-to-date. If you would like to review, correct, update, suppress, or restrict the processing of your personal information or request a copy of personal information about you, you may contact us by sending us an email to contact@spinkelectrical.co.uk or sending your request by postal mail to the address provided in the "Contact & Comments" section below.

 

In your request, please make clear what personal information you would like to have changed, whether you would like to have your personal information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your personal information. For your protection, we may only implement requests with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

 

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed. 

 

To exercise your rights please use any of the details set out above or in the Contact and Comments section below. Subject to legal and other permissible considerations, we will make reasonable efforts to honour your request promptly or inform you if we require further information in order to fulfil your request.  

 

We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way. 

 

12.  Additional information concerning your rights

We are committed to respecting the privacy rights of individuals under all privacy laws applicable to us.  Some privacy laws require that we provide specific information about individual rights to applicable consumers, which we have set forth at the end of this Notice:

 

Residents of the United Kingdom (UK) and the European Union (EU) and the European Economic Area (EEA) have the following rights, under the GDPR, regarding their personal information:

 

·       Right of access: You have the right to obtain from us confirmation as to whether or not personal information concerning you is being processed, and where that is the case, to request access to the personal information. The accessed information includes – among others - the purposes of the processing, the categories of personal information concerned, and the recipients or categories of recipient to whom the personal information have been or will be disclosed. You have the right to obtain a copy of the personal information undergoing processing. For further copies requested by you, we may charge a reasonable fee based on administrative costs.

 

·       Right to rectify and complete personal information: you can request the rectification of inaccurate data and the completion of incomplete data. We will inform relevant third parties to whom we have transferred your data about the rectification and completion if we are legally obliged to do so.

 

·       Right to erasure (right to be forgotten): You have the right to obtain from us the erasure of personal information concerning you in limited circumstances where:

 

• it is no longer needed for the purposes for which it was collected; or

• you have withdrawn your consent (where the data processing was based on consent); or

• following a successful right to object; or

• it has been processed unlawfully; or

• the data has to be erased in order to comply with a legal obligation to which Spink Electrical Limited is subject.

 

We are not required to comply with your request to erase personal information if the processing of your personal information is necessary for:

 

• compliance with a legal obligation; or

• the establishment, exercise or defence of legal claims. 

 

·       Right to restriction of processing: You have the right to obtain from us restriction of processing your personal information. In this case, the respective data will be marked and only be processed by us for certain purposes. This right can only be exercised where:

 

• the accuracy of your personal information is contested, to allow us to verify its accuracy; or

• the processing is unlawful, but you do not want the personal information erased; or

• it is no longer needed for the purposes for which it was collected, but you still need it to establish, exercise or defend legal claims; or

• you have exercised the right to object, and verification of overriding grounds is pending.

 

We can continue to use your personal information following a request for restriction, where:

 

• we have your consent; or

• to establish, exercise or defend legal claims; or

• to protect the rights of another natural or legal person.

 

·       Right to data portability: You have the right to receive the personal information  concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you have the right to transmit those data to another entity without hindrance from us, but in each case only where the processing is (a) based on your consent or on the performance of a contract with you, and (b) also carried out by automated means.

 

·       Right to object: You have the right to object at any time to any processing of your personal information which has our legitimate interests as its legal basis. You may exercise this right without incurring any costs.  If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms. The right to object does not exist, in particular, if the processing of your personal information is necessary to take steps prior to entering into a contract or to perform a contract already concluded.

·       Right to object to our use of your personal information for direct marketing purposes: You can request that we change the manner in which we contact you for marketing purposes. You can request that we do not transfer your personal information to unaffiliated third parties for the purposes of direct marketing or any other purposes. 

 

·       Right to withdraw consent: if you have given us your consent for the processing of your personal information, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

 

·       Right to obtain a copy of safeguards: you can ask to obtain a copy of, or reference to, the safeguards under which your personal information is transferred outside the EU/EEA. We may redact data transfer agreements to protect commercial terms.

 

·       Right to lodge a complaint with your local supervisory authority: You have a right to lodge a complaint with your local supervisory authority, the Information Commissioners Office, if you have concerns about how we are processing your personal information. Their contact details can be found here https://ico.org.uk. We ask that you please attempt to resolve any issue with us first, although you have a right to contact your supervisory authority at any time. 

 

13.  Contacts & Comments

If you have any questions or comments regarding this Privacy Notice, please contact us by email at contact@spinkelectrical.co.uk, or write to the us at Grosvenor House, 3 Chapel Street, Congleton, Cheshire CW12 4AB.

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